Manager Operations

  • Responsible for rostering of Delivery Executives across Delhi NCR according to demand.
  • Responsible for tracking of delivery executives through Dashboard managers :
  1. Timely login of Delivery Executives as per their roster.
  2. Assigning orders to the nearest rider.
  3. Monitor rider movement.
  4. Ensuring rider app adherence.
  • Ensuring that tasks are completed as per the processes defined.
  • Understand rider concerns and addressing them.
  • Responsible for Quality control.
  • Getting a surprise Audit conducted.
  • Rostering of Dashboard Managers.
  • Planning for a new product launch. Training of team for such launches.
  • Recording Rider Performance and sharing feedback with the riders.
  • Co-ordinating with the tech team to get issues resolved and share future product requirements

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