Key Account Manager

Experience : Mandate experience of e-commerce and logistics industry

Must be comfortable working 6 days a week

Day to Day Task :

– Provide support to clients for panel knowledge and procedure.

– Guide clients to add, dispatch, and track order(s) through the panel.

– Resolving issues, solving queries of clients regarding complete Product, Panel, and Logistics related concern over emails and chats.

– Follow up with the clients on the unprocessed orders, not paid invoices, and weight disputes.

– Overseeing activities related to the assigned account, SaaS plan activation, and onboarding new business prospects.

– Boosted customer satisfaction by providing them with the training and skills to optimize service delivery in alignment with individual needs.

– Retain clients through changing atmospheres by quickly and professionally resolving customer issues.

– Develop and maintain long-term relationships with Enterprises and small business entities.

– Work closely with the Product team to make constant enhancements in the existing product by recommending new features that the client asks for.

 

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