Customer Support Executive

 Botza: We’re in the process of releasing our in-house Slack Bot which we had created for our own use. It has boosted our productivity and we have received jaw-dropping feedback from professionals who we have demonstrated it to.

Requirements:

– Previous experience of 0.6- 1 year with Support desk systems like a Live Chat software.

– Good spoken & written English

– Basic computer knowledge (MS. Office, Word, Excel)

– Familiarity with different operating systems like Windows 7,8,10 and macOS.

– Hands-on experience in Database Management / Data Entry Knowledge

– Basic knowledge of Internet Application

Responsibilities:

– Resolve technical issues in a timely manner using available resources within the company

– Adapt to our technology to troubleshoot the issue using Remote Desktop Connections like AnyDesk, TeamViewer, etc.

– Maintaining all the records of the customers and database work on a daily basis.

– Handling real-time chat support of the customer while taking into consideration the customer’s level of understanding.

– Monitor customer complaints on social media and reach out to provide assistance with precise information

– Ability to multitask, set priorities and manage time effectively

More Information

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